Is Coda support still working?

Product Feedback Bugs
1

Hello there,

I am writing here because I opened a support ticket on tuesday for a feature that is bugging, and I have still not received any response yet.

As I already encountered such behavior in the previous months (no support response at all) and as I know other Coda users have the same issue, I ask it here :

  • To Coda users : Do you also encounter such support delays?

  • To Codans : Is Coda’s support still working? Can you please make it better?
    (Answering within 24h is a good first step when we are raising critical issues…)

Thank you

2

They used to answer within hours and were extremely helpful, but since the integration with Grammarly’s support platform and/or team it’s much worse. The only ticket I opened recently was never answered.

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3

Flagging @Ruggy-Joesten here.

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4

@Emma_Wyatt You started looking for answers about support a few weeks ago. Now it is time to share answers : Do you know why support is not supporting anymore?

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5

Hey @Maxence_Walbrou just sent you a DM.

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6

Thank you for tagging me in, @Evan_Petrack!

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7

@Pablo_DV when did you send a ticket in? I can look into this ASAP.

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8

It was around February, don’t remember exactly when. It was about the app, but I don’t know if it’s been solved in the meantime, I stopped using it.

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9

An update here: you should have seen something from our support team over the weekend. Let me know if that’s not the case and I can dive in again. Thanks for your patience, and apologies again for a frustrating experience.

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10

Hello @Ruggy-Joesten,

I got the support answer yes :+1:

Thank you for handling this and working for that support issue resolution :folded_hands:

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11

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