# \[Locking\] features not available (for a single doc) **URL:** \ **Category:** Bugs\ **Created:** [December 16, 2019, 12:06pm UTC](https://connect.superhuman.com/t/locking-features-not-available-for-a-single-doc/12801 "2019-12-16T12:06:17Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Federico\_Stefanato](https://yyz1.discourse-cdn.com/coda1/user_avatar/connect.superhuman.com/federico_stefanato/32/10092_2.png) [@Federico\_Stefanato](https://connect.superhuman.com/u/Federico_Stefanato)\ **Post date:** [December 16, 2019, 12:06pm UTC](https://connect.superhuman.com/t/locking-features-not-available-for-a-single-doc/12801/1 "2019-12-16T12:06:18Z")
Hi all, I’m facing an issue with locking. I don’t have sections’ locking features available for one document (all the others are working perfectly). (reported also in [Launched: Advanced Locking [TEAM]](https://connect.superhuman.com/t/launched-advanced-locking-team/12775/10)) Just to better explain, here what I see in _all_ my docs: ![Locking](https://global.discourse-cdn.com/coda1/original/2X/b/b4575d41589a35dd1c33b9a0937d7bf8c0b31cbc.png) While for **this doc only** , this is what I get: ![No-Locking](https://global.discourse-cdn.com/coda1/original/2X/9/93bd656b88a734260ae12978500d0cad46c3a192.png) It is obviously also reflected in sections’ contextual menu. I can’t share this doc publicly, neither provide a mock use-case because every document I create does have locking capabilities. As in my previous post: - I have a Team Level subscription - All the other docs are ok (same or different folders) - I have refreshed pages/relaunched Chrome - I have tried with another browser (Safari) - I copied/moved the document It’s not urgent, but it’s starting to become important. Any suggestion? Many thanks. ---
**Author:** ![Paul\_Danyliuk](https://yyz1.discourse-cdn.com/coda1/user_avatar/connect.superhuman.com/paul_danyliuk/32/27228_2.png) [@Paul\_Danyliuk](https://connect.superhuman.com/u/Paul_Danyliuk)\ **Post date:** [December 16, 2019, 1:00pm UTC](https://connect.superhuman.com/t/locking-features-not-available-for-a-single-doc/12801/2 "2019-12-16T13:00:23Z")
One suggestion — ping Coda support via Intercom (the ? button in the bottom right) if you haven’t done that already. ---
**Author:** ![Federico\_Stefanato](https://yyz1.discourse-cdn.com/coda1/user_avatar/connect.superhuman.com/federico_stefanato/32/10092_2.png) [@Federico\_Stefanato](https://connect.superhuman.com/u/Federico_Stefanato)\ **Post date:** [December 16, 2019, 1:03pm UTC](https://connect.superhuman.com/t/locking-features-not-available-for-a-single-doc/12801/3 "2019-12-16T13:03:56Z")
Hi @Paul_Danyliuk, Yes: good advice. I actually did it but I guess timezone isn’t helping and Codans are currently sleeping… ---
**Author:** ![Paul\_Danyliuk](https://yyz1.discourse-cdn.com/coda1/user_avatar/connect.superhuman.com/paul_danyliuk/32/27228_2.png) [@Paul\_Danyliuk](https://connect.superhuman.com/u/Paul_Danyliuk)\ **Post date:** [December 16, 2019, 1:04pm UTC](https://connect.superhuman.com/t/locking-features-not-available-for-a-single-doc/12801/4 "2019-12-16T13:04:53Z")
They’ll reply later today, they usually reply pretty fast and even on the weekends. It seems more like a bug than not. Only they can get to the bottom of it. ---
**Author:** ![Federico\_Stefanato](https://yyz1.discourse-cdn.com/coda1/user_avatar/connect.superhuman.com/federico_stefanato/32/10092_2.png) [@Federico\_Stefanato](https://connect.superhuman.com/u/Federico_Stefanato)\ **Post date:** [December 16, 2019, 1:09pm UTC](https://connect.superhuman.com/t/locking-features-not-available-for-a-single-doc/12801/5 "2019-12-16T13:09:47Z")
Sure: I think so, too. It’s a complex doc, but not _so_ complex… Although I guess it’s not a matter of complexity. Anyway, keep you posted. I’ll give feedback here in case someone else is experiencing something similar. ---
**Author:** ![Federico\_Stefanato](https://yyz1.discourse-cdn.com/coda1/user_avatar/connect.superhuman.com/federico_stefanato/32/10092_2.png) [@Federico\_Stefanato](https://connect.superhuman.com/u/Federico_Stefanato)\ **Post date:** [December 17, 2019, 5:53pm UTC](https://connect.superhuman.com/t/locking-features-not-available-for-a-single-doc/12801/6 "2019-12-17T17:53:20Z")
Just to keep you updated… My doc has been fixed (yeah!) after some back-and-forth with the support team. I still don’t know what was wrong with it (and I’m very curious): hopefully I’ll have a feedback about that. Cheers [Edit]: "Usually this will happen if a doc is too large/complex and our system can’t support the upgrade. However, in your case, it looks like there may have just been a small bug in the code within the upgrade process. The engineers resolved and that’s all set. 🙂 " Thanks @Charlotte_Espeland!