# Open Hyperlink / OpenWindow() button in published docs not working

**URL:** <https://connect.superhuman.com/t/open-hyperlink-openwindow-button-in-published-docs-not-working/29966>\
**Category:** Bugs\
**Created:** [April 18, 2022, 5:31am UTC](https://connect.superhuman.com/t/open-hyperlink-openwindow-button-in-published-docs-not-working/29966 "2022-04-18T05:31:46Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Kenji\_Prahyudi](https://yyz1.discourse-cdn.com/coda1/user_avatar/connect.superhuman.com/kenji_prahyudi/32/13074_2.png) [@Kenji\_Prahyudi](https://connect.superhuman.com/u/Kenji_Prahyudi)\
**Post date:** [April 18, 2022, 5:31am UTC](https://connect.superhuman.com/t/open-hyperlink-openwindow-button-in-published-docs-not-working/29966/1 "2022-04-18T05:31:46Z")

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Hi, I encountered a problem, a button that Open Hyperlink in published doc can’t be opened. It worked just fine in like 3 days ago, but now it doesn’t. It opens the hyperlink in editor doc, but not on published doc.

Here is the button “formula”  
 ![image](https://global.discourse-cdn.com/coda1/original/3X/0/1/0169df053b38767c399d52ea8c2da773107b1948.png)

In published doc, it shows “Hyperlink Opened” alert box but nothing happened. It happens to both URL directing to another Coda docs and also URL to another external website.  
 ![image](https://global.discourse-cdn.com/coda1/original/3X/4/6/46c6c94e513a9d8f207faca82e73bbd73f0f6fa4.png)

Also, there’s no pop-up, and I have allowed pop-up on my browser too.

Anyone can help? Thank you.

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**Author:** ![Jean\_Pierre\_Traets](https://yyz1.discourse-cdn.com/coda1/user_avatar/connect.superhuman.com/jean_pierre_traets/32/16275_2.png) [@Jean\_Pierre\_Traets](https://connect.superhuman.com/u/Jean_Pierre_Traets)\
**Post date:** [April 18, 2022, 7:55am UTC](https://connect.superhuman.com/t/open-hyperlink-openwindow-button-in-published-docs-not-working/29966/2 "2022-04-18T07:55:14Z")

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Dear @Kenji_Prahyudi,

_I just tried to create a similar use case and it works as expected._

Sometimes it could be a conflict in the browser and cleaning the history and cache could solve this.  
If not, I recommend to get in contact with [support@coda.io](mailto:support@coda.io) or through the Intercom channel in your doc on the right bottom “?”. Please have in mind that the workhours are during the Pacific time working hours.

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**Author:** ![Kenji\_Prahyudi](https://yyz1.discourse-cdn.com/coda1/user_avatar/connect.superhuman.com/kenji_prahyudi/32/13074_2.png) [@Kenji\_Prahyudi](https://connect.superhuman.com/u/Kenji_Prahyudi)\
**Post date:** [April 18, 2022, 11:43am UTC](https://connect.superhuman.com/t/open-hyperlink-openwindow-button-in-published-docs-not-working/29966/3 "2022-04-18T11:43:40Z")

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Hi @Jean_Pierre_Traets thanks for your reply!  
I have tried it in another browser, but there’s no luck. Have you tried “hard-reloading” (ctrl+f5) your browser? I knew about this issue from my friend. At first it worked too on my browser, and because my friend told me that they have tried on another browser too, I tried to hard reload my browser, and apparently it now happens to me too 😕

Sure, I’ll try contacting them via Intercom then. Thanks for your suggestion!